Use this screen to view or update player account details. To access the screen, click an entry in the ID, Login or Email column of the List Accounts (Web View) screen. It can also be accessed, as a screen or a pop-up, from numerous points in the system.
The grid at the top of the screen offers links to specific information about the associated player. Click a link to display the information below the grid for each of the following: Details, Messages, Games, Affiliate Revenue, Extra Info, Teams, Payments, SMSs, Unfulfilled WR, Help Desk Threads, Audit Trail, Sponsors, Bonuses, Emails, Misc Attributes, Page Views, Achievements, Tournaments, Referrals, Notes, Purchases, Rewards, Participation, Statistics, Diary, Reports, Vouchers, Avatar/Access Card, Segmentation, Actions, Device, Cashier. You can also click on the links above the grid to contact the player By Message, By SMS or By Email.
The fields on this screen are grouped into a number of sections, and have the following properties:
| Field | Properties |
|---|---|
| Created | Date and time the player account was created. |
| Registered | Date and time the player account was registered, which is usually the same as it was created, since an account is typically automatically created as a result of a player registering online. |
| Affiliate | Affiliate the player is associated with, derived from his/her marketing code. Click the affiliate entry to display the View Affiliate Details screen for the associated affiliate. Click the adjacent Create Personal Affiliate button to create a new affiliate with a name based on that of the account, and link the account to it for the purpose of MLM (Multi Level Marketing) payments associated with Multi Level type revenue schemes. |
| Brand | Brand the player is associated with, also derived from his/her marketing code. |
| Marketing Code | Marketing code the player is associated with, which also determines both the affiliate and brand (which are reflected in the code value). The MC is determined by the mechanism that directed the player to the gaming website, for example an SEO or advertisement. See Marketing codes, affiliates and brands for more information. |
| Revenue Scheme | Revenue scheme the player belongs to. Click the List Line Items link to display the player's revenue transactions in the List Account Revenue Scheme Line Items screen. See Revenue schemes and runs for more information. |
| Registered Flag | If ticked, indicates that the player has been registered, and is normally updated as part of the automated registration process. |
| Validated Flag | If ticked, indicates that an admin user has determined that the player has passed the KYC (Know Your Customer) test. Click the KYC link to display the View Account KYC screen and perform a KYC search or provide details of a manually obtained reference. Click the Verification Image link to display the Verification Document screen and upload documents or take a photo of the player. Note: generally, a player must have passed the KYC test in order to receive any payout, and also to make a payment of greater than a defined amount (currently £2500, but this exceeds the default maximum payment amount, in any case). The Help Desk is notified when a player requests a payout, and whether a KYC test is required. The player only needs to pass the test once. |
| Accepted Ts And Cs | If ticked, indicates that the player has accepted the website terms and conditions, and is normally updated as part of the automated registration process. |
| Exclude From Revenue Runs | If ticked, indicates that the player is not included in revenue runs, and might be used, for example, if the player has been set up for testing purposes only. |
| Encryption Key | Generated by the system, the player's key is unique across the system, and is used to encrypt data stored on access cards. |
| Avatar | Displays the player's avatar image. Click the Upload New Avatar... link to display the Manage Account Avatar screen. |
| Field | Properties |
|---|---|
| Account's Name | First and second name of the player. |
| Gender | Gender of the player. |
| Language | Principal language spoken by the player, selected from a list. |
| Date Of Birth | Date of birth of the player. |
| Address Line 1 | Address details of the player. |
| Address Line 2 | Address details of the player. |
| Address Line 3 | Address details of the player. |
| PostCode | Address details of the player. |
| Country | Address details of the player. |
| Landline | Landline phone number of the player. |
| Field | Properties |
|---|---|
| Phone Number | Mobile phone number of the player. |
| Pin Code | Player's PIN (Personal Identification Number) code to access system, issued by the system, but can be changed by the player. |
| Invalid Logons | The total number of times a player has failed to log on to the system . The player's account is disabled when the number reaches a threshold (held in property INVALID_PLAYER_LOGON_ATTEMPTS which administrators can access from Utility Menu > Common Parameters > Server Properties and whose default value is 5). Users with sufficient authorisation can reset or lower the player's number of Invalid Logon Attempts. |
| Network | Mobile network operator used by the player, selected from a list. |
| Contract | If ticked, indicates that the player has a post-pay contract with the network operator, as opposed to a pay and go service. |
| Last Logged In | Date and time the player last logged in to the system by mobile. |
Note that the Mobile Sign-on section relates to WAP phones, which are now largely obsolete. Modern smart phones use Web Sign-on functionality. Click the buttons at the bottom of this section to send/resend various details to the player.
| Field | Properties |
|---|---|
| User Name | Player's logon name. |
| Password | Player's logon password, which the player is able to reset him/herself. |
| Invalid Logons | The total number of times a player has failed to log on to the system . The player's account is disabled when the number reaches a threshold (held in property INVALID_PLAYER_LOGON_ATTEMPTS which administrators can access from Utility Menu > Common Parameters > Server Properties and whose default value is 5). Users with sufficient authorisation can reset or lower the player's number of Invalid Logon Attempts. |
| Force Password Change | If ticked, indicates that the player will be forced to change his/her password when logging on next. |
| Email Address | Email address of the player. Note that for users other than those assigned the highest level of permission, the email address is partially obscured by asterisks to ensure that it cannot be scraped for unauthorised use. |
| Bounced Emails | Total cumulative number of times emails to this address have failed, perhaps indicating that it no longer exists. |
| Secret Question | Secret question provided by the player for his/her identification. |
| Answer | Answer to the secret question provided by the player. |
| Last Logged In | Date and time the player last logged in to the system. |
Click the buttons at the bottom of the Web Sign-on section to resend various details to the player.
| Field | Properties |
|---|---|
| First Access | IP address used by the player to first access the system. (N/A indicates an internal connection). |
| Registration | IP address used by the player to register with the system. (N/A indicates an internal connection). |
| Last Login | IP address last used by the player to log in to the system. (N/A indicates an internal connection). |
Few users connect to the web with a static IP address these days, so the IP Addresses section is now seldom used. However, where it can be used, it may indicate what region in the world the player is accessing the system from. Use Utility Menu > Tools Menu > Firewall Settings to block IP addresses.
| Field | Properties |
|---|---|
| List | Lists the names of current loyalty schemes the player belongs to. Click an entry to display the View Loyalty Scheme Details screen. |
| Field | Properties |
|---|---|
| Current Balance | Displays the account's balance, and a summary of how it is made up. Click the Detailed accounts link to display the List Account Transactions screen and see all transactions over a given period. |
| Virtual Assets | Shows the number of virtual assets owned by the player, which are 'items' purchased or otherwise obtained by the player's avatar in a gaming environment. Click the List link to display the List Account Virtual Assets screen. |
| External System Parameters | Lists the names of external systems (below the Virtual Assets label) used by the player. Click an entry to display the List Account External System Parameters screen. The data value of each external system indicates if its interface is 'Ok', 'Not available', or shows a currency balance. If a balance is shown, then a Manage link is also shown beside it. Click the link to display the Manage External Gaming Engine Balance screen and transfer funds to and from the external system. |
| Account transfers | Click the Click to see transfers to/from external systems link to display the List Account Transfers screen for the player account. |
| Field | Properties |
|---|---|
| Graph | Shows the cumulative total Net Gaming Revenue for this player over time. |
| Field | Properties |
|---|---|
| Playing Profile | Playing profile assigned to this player, selected from a list. |
| Default Bet Amount | Default bet amount for the player. |
| Maximum Bet Amount | Maximum bet amount for the player. Note that this value can be adjusted for a particular game by the game's Profile Limits Adjustment value. |
| Daily Bet Limit | Daily bet limit (and the amount used so far) for the player. |
| Monthly Bet Limit | Monthly bet limit (and the amount used so far) for the player. |
| Daily Deposit Limit | Daily deposit limit (and the amount used so far) for the player. |
| Monthly Deposit Limit | Monthly deposit limit (and the amount used so far) for the player. |
| Profit Shutdown Amount |
Rolling month profit amount that causes the player to be shut down (and the Help Desk alerted to investigate), plus the amount used so far in brackets, and an 'Override' amount and 'Until' date to temporarily bump up the limit. Read the procedure about Handling Financial Defense Help Desk entries for related information. |
| Max Session Length | Maximum player's session length in minutes. |
| Allow Bonuses | If ticked, indicates that the player can be awarded bonuses. |
| Field | Properties |
|---|---|
| Self Bar Flag | If ticked, indicates that the player has requested that he/she is barred from playing. |
| Permanent Bar Flag | If ticked, indicates that the player has been permanently barred from playing. |
| Admin Bar Flag | If ticked, indicates that the player has been temporarily barred by an admin user or the Financial Defense Module. |
| Admin Barred Until | Date and time the Admin Bar Flag applies until. |
| Admin Bar Reason | Notes giving the reason for an Admin Bar. |
| Privilege Blocks | Multiple game type and activity checkboxes which, if ticked, indicate they are blocked for the player. |
| Accept Marketing | If ticked, indicates that the player has agreed to receiving marketing materials. |
Change the details of the player account, then click the Update button to store them, or click the Reset button to undo all changes. Click the browser Back button to abandon the update and return to the previous screen.
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2017 AliQuantum Gaming v3.0.201710130000 - 03/02/2017 - 16:23 |