Use this screen to manually add a new Help Desk entry, or thread (note that most entries are system generated). To access the screen, select Help Desk Menu > New Help Desk Entry from the system options. Note that this screen sets up a new entry with the minimum amount of detail - you can then add further details, for example who the thread is assigned to, using the Update Help Desk Entry screen.
Note that Helpdesk Managers and Helpdesk Operators automatically get an email alert when an entry is created.
The fields on this screen have the following properties:
| Field | Properties |
|---|---|
| Type of Entry | Help desk entry type, selected from a list: 'Account', 'Alert', 'Technical', 'Business', 'Affiliate'. See the Help Desk overview for more information about entry types. |
| Title |
Short description of the issue. |
| Details | Full description of the issue and accompanying information. |
Enter the details of the Help Desk entry, then click the Add Entry button to store them, or click the browser Back button to abandon the entry and return to the previous screen.
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2017 AliQuantum Gaming v3.0.201710130000 - 03/02/2017 - 16:29 |