Help desk

This section gives details about the nature of Help Desk support and the creation of Help Desk entries (aka threads), and describes each of the Help Desk Menu options in detail. The contents of this section are summarised below:

• Help desk overview
  Summary of Help Desk entry categories, and how various user types are alerted when an entry is created or updated.
• Help desk entry actions
  Lists all system generated Help Desk entry titles, notes about the circumstances of their creation, and what action to take.
• Help Desk Menu options
  The Help Desk Menu options, and details about each available screen.
• Help Desk procedures
  You may also wish to refer to the Help Desk procedures, located in the procedures section of the guide.

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2017 AliQuantum Gaming v3.0.201710130000 - 03/02/2017 - 16:29